Refund policy

Risk-Free 100% Satisfaction Guarantee, No Hidden Charges 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


Products purchased at a store location or online need to be returned at Store or ship to store. Payments can be refunded to the same payment method.  

We guarantee your satisfaction on every product we sell, and will refund your purchase price. Exceptions as Follows, 

  • Parts that have been opened from the original Package. 

  • Installed and removed Parts 

  • If any modification made to the original purchased products (Cut to length, removed any sub-parts) 

  • Special order items that marked as Final sale. 



To start a return, you can contact us at order@nttparts.com. Please note that returns will need to be sent to the following address: 1245 Cardiff Blvd, Mississauga ON L5S 1P8

You can always contact us for any return question at order@nttparts.com or call Us at +1 (905) 670-7704 (Mon-Fri 9AM - 5PM)

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at order@nttparts.com.